General Policy
At Swarna Green Valley Resort, we strive to provide the best experience for our guests. Our refund policy is designed to be fair and transparent. Please read the following terms carefully.
Cancellations and Refunds
- Cancellation up to 30 days before arrival: Full refund.
- Cancellation between 29 and 14 days before arrival: 50% refund.
- Cancellation less than 14 days before arrival: No refund.
Non-Refundable Rate Plan
All bookings made under the non-refundable rate plan are not eligible for refunds.
Special Promotions and Packages
Cancellations for bookings made under special promotions or packages are subject to the specific terms and conditions outlined in the offer. Please refer to the booking confirmation for details.
Modifications
- Modifications up to 30 days before arrival: No fee, subject to availability.
- Modifications less than 30 days before arrival: Subject to availability and may incur additional charges.
No-Shows
Guests who do not check in on the scheduled arrival date without prior notification will be charged 100% of the total booking amount.
Early Departures
No refunds will be issued for early departures after check-in.
Refund Processing
- Refunds, if applicable, will be processed within 14 business days from the date of cancellation.
- Refunds will be issued to the original payment method used during booking.
Force Majeure
In the event of force majeure (e.g., natural disasters, pandemics), the resort will provide options for rescheduling the stay or a full refund, depending on the situation and local regulations.
Contact Information
For any questions or assistance with cancellations and refunds, please contact us:
Phone: 81054 89878
Email: [email protected]/[email protected]
Address: Eeshavyasa Compund, Near Puthige Bridge, Road, Puttige, Perdur, Karnataka 576124
Amendments
The resort reserves the right to amend this refund policy at any time. Changes will be posted on our website.